Healthcare & Clinic
Healthcare & clinic: appointment/subscription, patient relations, KVKK, inventory.
Challenges
- Appointments, examinations and tests are kept in separate places, so the patient file never comes together.
- Insured and private patients get mixed into the same list.
- Physician earnings are calculated by hand.
- The amount invoiced to the social security fund and the patient's co-payment are not separated.
Workflows
From appointment to prescription
- A patient record is opened and the appointment is booked from the calendar.
- The examination note, test request and prescription are all posted to the same file.
- The amount is split into the insurer's share and the patient's co-payment.
Physician earnings
- Every service is attributed to the physician who provided it.
- The earnings rate is defined per service type.
- At period end the earnings are reported per physician.
Documents
- Sales invoice
- Medical report and prescription record
- Appointment record
- Patient file
Reports
- Reimbursement and co-payment listing
- Earnings by physician
- Appointment occupancy
- Revenue by service
Metrics
- Appointment occupancy rate
- Reimbursement collection period
- Rejected claim rate
- Revenue per patient
Compliance
- SGK reimbursement (SUT) rules
- Health facility licensing and inspection
- GİB e-Invoice / e-Archive
- KVKK (patient data)
Glossary
- Patient file
- Record history bound to a person
- Insurer share versus patient co-payment
- Document line with two payers
- Physician earnings
- Staff bonus based on services rendered
- Appointment
- Calendar entry with capacity
Frequently Asked Questions
Can I separate insured from private patients?
Yes — the document line splits between two payers and each posts to its own account.
Can physician earnings be calculated automatically?
Yes — each service is attributed to a physician and the earnings follow the defined rate.
Can I see a patient's history in one place?
Yes — appointments, examinations, tests and prescriptions all gather in the same file.
Can I price patients from contracted institutions separately?
Yes, a price list is defined for the contracted institution; selecting the institution on the patient record applies that list.
Can I see patients who no-show for appointments?
Yes, no-show appointments are flagged as a separate status and reported by period.