Telecommunications
Telecom: subscription/billing, customers, helpdesk.
Challenges
- Subscriber usage — minutes, gigabytes — is never linked to the invoice.
- Line and number inventory is kept in a separate list.
- For a corporate customer, hundreds of lines cannot be consolidated into one invoice.
- Cancellations and transfers cannot be traced back afterwards.
Workflows
Subscriber lifecycle
- A subscriber record is opened and a line and number are assigned from inventory.
- The tariff and the commitment period are defined.
- Cancellation or transfer runs on the very same record.
Usage-based billing
- Period usage — minutes and data — is written to the subscriber record.
- Usage beyond the tariff is calculated as an overage charge.
- For a corporate customer, all lines are consolidated into one invoice.
Documents
- Sales invoice
- Subscription agreement
- Line and number inventory
- Usage listing
Reports
- Usage and revenue by subscriber
- Line inventory status
- Churn listing
- Due-date and overdue report
Metrics
- Average revenue per subscriber
- Churn rate
- Share of overage revenue
- Average collection period
Compliance
- Electronic communications regulations
- Subscriber identity verification
- GİB e-Invoice / e-Archive
- KVKK
Glossary
- Subscriber
- Recurring subscription invoice
- Line and number inventory
- Pool of uniquely identified resources
- Tariff overage
- Usage-based additional charge
- Commitment period
- Contract validity period
Frequently Asked Questions
Can I tie usage to the invoice?
Yes — period usage is written to the subscriber record and any overage enters the invoice as an extra charge.
Can I consolidate a corporate customer's lines into one invoice?
Yes — lines attached to the same account merge into a single period invoice.
Can I track the line inventory?
Yes — lines and numbers are tracked as unique resources, showing free and assigned status.
Can I see commitment end dates in advance?
Yes, the commitment period is kept on the subscriber record and expiring contracts are listed in advance.
Can I trace number transfers retrospectively?
Yes, transfers and cancellations are posted to the same subscriber record; the activity history is shown with its date.