Home Appliances
Home Appliances: barcode sales and POS, stock and warehouse, customer accounts and e-Invoice.
Challenges
- Products carry serial numbers and warranties, yet the serial is never tied to the sale.
- Delivery and installation appointments are kept in a notebook.
- On instalment sales, due-date and collection tracking is disconnected.
- After-sales service and spare-part history stay invisible.
- Transit damage claims are not recorded, so liability stays disputed.
Workflows
Serial-tracked sale and warranty
- The product enters stock with its serial number.
- At sale the serial is bound to the customer and the warranty start is recorded.
- Warranty duration and coverage are visible on the document.
Delivery, installation and service
- An appointment date is set for delivery and installation.
- The record closes once the installation team completes the job.
- Any later service request is opened against the same serial number.
Documents
- Sales receipt / invoice
- Dispatch note
- Warranty certificate
- Service work order
Reports
- Sales and margin by item
- Warranty and service history
- Delivery appointment calendar
- Due-date and overdue report
Metrics
- On-time delivery rate
- Share of service under warranty
- Average basket value
- Stock turnover
Compliance
- Warranty and after-sales service regulations
- Energy label rules
- GİB e-Invoice / e-Archive
- Kvkk
Glossary
- Serial number
- Unit-level item tracking
- Warranty start
- Date field on the sales document
- Installation appointment
- Entry in the delivery calendar
- Service work order
- After-sales service record
FAQ
Can I bind the serial number to the customer?
Yes — each unit is tracked individually and the serial moves onto the customer record at sale.
Can I book an installation appointment?
Yes — the delivery calendar holds the date and the address.
Can I see what the warranty covers?
Yes — warranty start and duration are queried by serial number.
Can I show delivery and installation fees separately?
Yes, the service items appear as separate lines on the sales document.
Can I link an old-appliance trade-in to the sale?
Yes, the trade-in value is posted as a separate line and the appliance taken in enters stock.
Can I record transit damage?
Yes — the damage claim at delivery is linked to the serial number, and carrier or supplier liability is recorded on the document.
