Electronics
Appliances & electronics: serial/IMEI, warranty/RMA service, production, dealer network.
Challenges
- Serial numbers and IMEIs are not tracked, so a device cannot be verified on a warranty claim.
- Warranty periods are worked out by hand and devices sent to service go missing.
- Prices erode fast, so leftover stock ends up sold below cost.
- In bundle promotions the component stock is not deducted separately.
Workflows
Serial-tracked sale
- The device enters stock with its serial number or IMEI.
- On sale the serial number is linked to the document and the warranty start is recorded.
- The customer is matched to their account so the warranty can be looked up.
Warranty and service
- The service request is opened against the serial number.
- Warranty coverage is checked automatically.
- The repair or replacement is recorded and the device is handed back.
Documents
- Sales invoice
- Warranty certificate
- Service slip
- Return document
Reports
- Sales and warranty by serial number
- Service and fault report
- Stock ageing
- Margin by item
Metrics
- In-warranty failure rate
- Stock age (days)
- Return rate
- Margin by item
Compliance
- GİB e-Invoice / e-Archive
- Mandatory warranty certificate
- AEEE (electronic waste)
- KVKK (Turkish data protection law)
Glossary
- Serial number / IMEI
- Serial-tracked stock item
- Warranty period
- Sales document date plus a duration rule
- Bundle sale
- Kit product (bill of materials)
- Stock ageing
- Stock report by receipt date
FAQ
Can I track by serial number?
Yes — the device is set up as serial-tracked and sales and service records are linked to the serial number.
Is the warranty period calculated automatically?
Yes — coverage is checked from the sales date and the product's warranty duration.
Can I see aged stock that is still on hand?
Yes — the stock ageing report lists items waiting by receipt date.
Can I show the interest on instalments in an instalment sale?
Yes, the instalment plan is calculated with interest and a payment schedule is issued to the customer.
Can I track a product sent to technical service?
Yes, a product sent to service is tracked in a separate record by its serial number.
