IoT & Robotics
IoT & Robotics: stock and serial tracking, sales and e-commerce, service and reporting.
Challenges
- The device fleet in the field is not tracked by serial number.
- Installation and commissioning work is never tied to the sale.
- Remote monitoring subscriptions get mixed with hardware sales.
- Fault and maintenance history is not attached to the device.
Workflows
Device sale and commissioning
- The device enters stock with its serial number and is bound to the customer at sale.
- Installation and commissioning are added as a service line.
- Once commissioning is complete the warranty start is recorded.
Monitoring subscription and maintenance
- The remote monitoring subscription is set up with a period fee.
- A fault report opens a service work order.
- Maintenance history is tracked against the same serial number.
Documents
- Sales invoice
- Commissioning acceptance record
- Service work order
- Subscription agreement
Reports
- Device fleet status
- Warranty and service history
- Subscription revenue listing
- SLA compliance performance
Metrics
- Device failure rate
- Share of subscription revenue
- SLA compliance rate
- Average resolution time
Compliance
- Product safety and CE marking
- Electronic waste (AEEE) rules
- Data processing agreement
- Kvkk
Glossary
- Device fleet
- Asset list tracked by serial number
- Commissioning
- Service line plus an acceptance record
- Remote monitoring
- Recurring subscription invoice
- Maintenance history
- After-sales service record
FAQ
Can I track devices in the field?
Yes — each device is tracked individually by serial number, with customer and location visible.
Can I tie commissioning to the sale?
Yes — installation is a service line and the acceptance record sets the warranty start.
Can I separate subscriptions from hardware sales?
Yes — the monitoring subscription and hardware sale are reported as separate revenue lines.
Can I plan the device maintenance interval?
Yes, the maintenance date is kept on the device record and upcoming services turn into work orders.
Can I link spare parts to the device model?
Yes, a parts list is defined per model and service issues are deducted from stock.
