Automotive & Service
Automotive & service: service record, JetFault, parts, warranty.
Challenges
- Vehicle history is not tied to the plate, so past work has to be asked about again.
- Labour and parts are not written separately on the work order, so service profit cannot be computed.
- Spare part stock is not reserved against the work order, so the vehicle waits in the shop.
- Warranty work and chargeable work get mixed on the same invoice.
Workflows
From acceptance to delivery
- The vehicle is received with plate, chassis number and odometer.
- After diagnosis a work order is opened with labour and parts on separate lines.
- Once approved the work is done and an invoice is produced at handover.
Parts and warranty
- The required spare parts are reserved against the work order.
- Items under warranty are flagged as free of charge.
- Vehicle history is written to the plate and opens at the next visit.
Documents
- Vehicle intake form
- Work order
- Parts reservation
- Service invoice
Reports
- Service history by plate
- Labour versus parts profitability
- Warranty coverage breakdown
- Workshop occupancy
Metrics
- Profit per work order
- Average time in the shop
- Parts margin
- Comeback rate
Compliance
- Service competence certificate
- Waste oil and battery notification
- Consumer warranty obligation
Glossary
- Work order
- Service record that gathers labour and parts
- Plan
- Unique key that holds the vehicle history
- Warranty coverage
- Work order line flagged as free of charge
- Parts reservation
- Stock allocation tied to the work order
FAQ
Can I see vehicle history from the plate?
Yes — all work orders are tied to the plate and the history opens on one screen.
Can I separate labour and parts profit?
Yes — both are separate lines on the work order and their margins are reported separately.
Can I reserve parts against a work order?
Yes — the reservation draws from stock and the work order warns if it is short.
Can I separate warranty work?
Yes — the line is flagged as warranty and is not charged on the invoice.
Can I see how many vehicles are in the shop?
Yes — open work orders are listed in the workshop occupancy report.
