E-Commerce
E-commerce: marketplace (Trendyol/HB/Amazon), shipping, order sync.
Challenges
- The same stock is listed on several marketplaces; items that don't exist get sold and then cancelled.
- Marketplace commissions and payouts are reconciled by hand, so net profit is seen too late.
- During returns and cancellations, stock and accounting entries are corrected by hand.
- The tracking number is not linked to the order, so it has to be hunted down when the customer asks.
Workflows
From order to delivery
- The order is recorded with its channel and matched to the customer account.
- Stock is reserved — the same item cannot be sold on a second channel.
- The shipment and its tracking number are linked to the order.
- After delivery the invoice is issued and the receipt is matched to the channel payout.
Returns and cancellations
- The return request is opened against the original order.
- The item is received back and stock is restored.
- The credit note or reversing entry is created in the same transaction.
Channel payout reconciliation
- The channel commission rate and deduction items are defined.
- The sales amount is compared with the payout received.
- Any difference is recorded and net profitability is reported.
Documents
- Order form
- Dispatch note
- Sales invoice
- Return document
Reports
- Turnover and net profit by channel
- Return rate
- Stock reservation status
- Shipment delivery report
Metrics
- Return rate
- Net margin by channel
- Order fulfilment time
- Out-of-stock (oos) count
Compliance
- GİB e-Archive
- Distance selling agreement
- Right of withdrawal (14 days)
- KVKK (Turkish data protection law)
Glossary
- Overselling
- Prevented by stock reservation
- Payout
- Channel collection reconciliation
- Commission
- Deduction line on the document
- Tracking number
- Field on the shipment document
FAQ
Can it connect to marketplaces?
Order and product data can be moved via API/import; a ready-made marketplace connector is on the roadmap. We do not present a connection that does not exist today as if it did.
Does it prevent selling items that are out of stock?
Yes. When the order is entered stock is reserved, and reserved stock cannot be sold on another channel.
Does it reflect marketplace commission in net profit?
Yes — commissions and deductions are held on the document and net margin is reported per channel.
Can I measure delivery performance by carrier?
Yes, shipments are linked to the carrier; delivery time and return rate are reported per carrier.
Can I put a returned product back into stock?
Yes, approved returns are received into stock; defective items are kept under a separate status.
