Municipality
Municipality: records and tracking, cash and reporting, e-Invoice.
Challenges
- No link is made between the assessment and the collection.
- Nobody knows what stage a permit application has reached.
- Citizen requests are logged, yet their resolution is never tracked.
- The property and facility inventory is out of date.
- Records opened by different departments for the same citizen are never merged.
Workflows
Assessment and collection
- A tax, fee or charge is assessed against the taxpayer.
- Collection is matched to the assessment and the remaining debt is visible.
- Overdue debt is listed in the ageing report.
Permits and citizen requests
- An application record is opened and the required documents are attached.
- Progress is tracked through stages and the responsible unit.
- The concluded application or request is communicated to the applicant.
Documents
- Assessment slip
- Payment receipt
- Permit application file
- Citizen request record
Reports
- Assessment versus collection comparison
- Permit application status
- Request resolution time
- Property inventory
Metrics
- Collection rate
- Average request resolution time
- Permit turnaround time
- Overdue rate
Compliance
- Municipal revenue legislation
- Business opening and operating permit
- Zoning and building supervision
- Kvkk
Glossary
- Accrual
- Debt record tied to a taxpayer
- Permit application
- Document file with defined stages
- Citizen request
- Work record with a priority
- Property inventory
- Fixed asset inventory record
FAQ
Can I match collection to the assessment?
Yes — collection is matched to the assessment and the remaining debt is visible in real time.
Can I see what stage an application is at?
Yes — the permit application is tracked through its stages and responsible unit.
Can I bring a citizen request to closure?
Yes — the request is a prioritised work record; its resolution time is measured and communicated.
Can I keep records of real estate assets?
Yes, each property is recorded on its own card and accruals and fees are linked to that card.
Can I link council decisions to the relevant case?
Yes, the decision number and date are attached to the case file as a document.
Can I merge the same citizen's records held in different departments?
Yes, records are consolidated on a single person card by identity number.
