Optician
Optician: barcode sales and POS, stock and warehouse, customer accounts and e-Invoice.
Challenges
- Prescription data (sph/cyl/ax) lives on paper, so there is a constant risk of ordering the wrong lens.
- The frame is in stock but the lens has to come from the lab, and order tracking is disconnected.
- In insurer-subsidised sales the patient's share and the insurer's share are split by hand.
- Collection and fitting appointments are not tracked, so customers simply do not come back.
Workflows
From prescription to collection
- A customer account is created and the prescription values (sph/cyl/ax) are recorded.
- The frame comes from stock while the lens is sourced through a lab order.
- When the lens arrives it is combined with the frame and tied to a single sales document.
- The collection and fitting appointment is recorded.
Subsidised sale
- The insurer's contribution rate is defined.
- The document carries the patient's share and the insurer's share as separate lines.
- The amount receivable from the insurer is tracked on its account.
Documents
- Prescription record
- Laboratory lens order
- Sales invoice
- Insurer contribution document
Reports
- Sales by prescription
- Laboratory order status
- Insurer receivable ageing
- Frame vs lens margin split
Metrics
- Lens delivery time
- Turnover per prescription
- Insurer collection period
- Frame-to-lens margin ratio
Compliance
- Optician practice regulations
- SGK / insurer contribution rules
- GİB e-Invoice / e-Archive
- KVKK (health data)
Glossary
- Prescription (sph/cyl/ax)
- Sector fields on the customer record
- Lens order
- Made-to-order purchase from the supplier
- Insurer's share
- Second payer line on the document
- Fitting appointment
- Appointment or task record
FAQ
Can I store prescription values?
Yes — values such as sph/cyl/ax are held in the sector fields of the customer record and linked to the sale.
Can I track the lens coming from the lab?
Yes — the lens is opened as a made-to-order purchase and, on arrival, is linked to the sales document.
Can I split the insurer's and the patient's share?
Yes — the document carries two separate payer lines and the insurer's balance lands on its account.
Can I stock frames and lenses separately?
Yes, frames and lenses have separate product records; at the point of sale the two are combined on a single document.
Can I track lens replacements under warranty?
Yes, the replacement request is linked to the original sale and the warranty period is visible on the record.
