Home Care Services
Home Care Services: appointments and records, stock and expiry tracking, e-Invoice and reporting.
Challenges
- Care staff work in the field and there is no way to know whether a visit actually happened.
- Billing is hourly, yet the duration is written down by hand.
- Overlapping visits get assigned to the same staff member.
- The per-patient care plan stays on paper.
Workflows
Visit plan and route
- A care plan and visit frequency are defined for the patient.
- Visits are distributed across staff calendars according to capacity.
- The start and end of a visit are recorded and the duration is derived automatically.
Hourly billing
- An hourly rate is defined per service type.
- The period invoice is built from the actual hours delivered.
- Staff timesheets are produced from the same record.
Documents
- Sales invoice
- Care plan
- Visit record
- Staff timesheet
Reports
- Visit completion listing
- Working hours by staff member
- Revenue by service
- Due-date and overdue report
Metrics
- Visit completion rate
- Staff utilisation rate
- Margin per hour
- Revenue per patient
Compliance
- Home care service licence
- Occupational health and safety
- GİB e-Invoice / e-Archive
- KVKK (patient data)
Glossary
- Care plan
- Period-based service plan
- Visit record
- Field service start and end record
- Hourly rate
- Price calculation driven by duration
- Staff calendar
- Calendar entry with capacity
FAQ
Can I verify that a visit took place?
Yes — the start and end of the visit are recorded and the duration derives from them.
Can I invoice by the hour?
Yes — actual hours are multiplied by the hourly rate to build the period invoice.
Can I prevent staff scheduling clashes?
Yes — the staff calendar is capacity-aware and overlapping visits cannot be assigned.
Can I plan staff routes by itinerary?
Yes, daily visits are sequenced on the staff calendar and a route list is produced from the address data.
Can I maintain a care plan per patient?
Yes, a patient-specific care plan is on file; the tasks performed at each visit are recorded against it.
