Cargo & Courier
Cargo & courier: shipment, route, POD, carrier.
Challenges
- The parcel barcode does not tie back to the customer's consignment.
- Parcels lost in branch-to-branch transfer go unnoticed.
- Cash collected at the door does not reconcile with the till.
- The return process for undeliverable consignments is not tracked.
Workflows
From acceptance to delivery
- The consignment is accepted by barcode, with recipient and branch recorded.
- Each scan during branch transfer creates a movement record.
- Recipient verification at delivery is posted to the consignment record.
Cash on delivery and returns
- The amount to collect on delivery travels on the consignment itself.
- Collections are reconciled against the till at the courier's shift close.
- An undeliverable consignment drops into the return flow.
Documents
- Consignment barcode label
- Transport note
- Courier delivery manifest
- Cash-on-delivery receipt
Reports
- Consignment status listing
- Volume by branch
- Cash-on-delivery reconciliation
- Returns and undeliverables
Metrics
- On-time delivery rate
- Undeliverable rate
- Consignments per courier
- Average delivery time
Compliance
- Parcel carrier operating licence
- Recipient data protection
Glossary
- Barcoded parcel
- Serial-tracked individual consignment record
- Branch transfer
- Inter-warehouse goods movement
- Cash on delivery
- Payment taken at delivery and tied to the till
- Undeliverable
- Consignment that drops into the return flow
Frequently Asked Questions
Can I track every parcel individually?
Yes — the consignment is accepted by barcode and every scan creates a movement record.
Can I monitor branch-to-branch transfers?
Yes — the transfer is posted as an inter-warehouse movement, and a missing parcel surfaces in reconciliation.
Can I reconcile cash on delivery against the till?
Yes — the amount travels on the consignment and enters till reconciliation at the courier's shift close.
Can I track undeliverable consignments?
Yes — an undeliverable consignment drops automatically into the return flow and is reported.
Can I measure performance per courier?
Yes — consignment count, delivery time and undeliverable rate are produced per courier.