Insurance
Insurance: policy/subscription, customer, compliance, renewal.
Challenges
- Policies, premiums and claim files are kept in separate places.
- Premium instalments cannot be tracked.
- Nobody knows what stage a claim file has reached.
- Policy renewal dates slip by.
- Production coming through the agency and corporate distribution channels cannot be measured separately.
Workflows
Policy issuance and premium
- The policy is issued with its cover, term and premium amount.
- Premium instalments are tied to a payment schedule.
- An uncollected instalment lands on the overdue report.
Claim file
- A claim notification is opened as a file linked to the policy.
- The loss adjuster's report and supporting documents are added to the file.
- The indemnity paid is reported by policy and by period.
From renewal to cancellation
- Policies about to expire drop into the renewal list.
- Cover and premium are updated and a new policy is issued.
- Cancellations and endorsements are posted to the same policy history.
Documents
- Insurance policy
- Premium collection schedule
- Claim file
- Loss adjuster's report
Reports
- Policy and premium production
- Loss ratio
- Renewal calendar
- Due-date and overdue report
Metrics
- Loss ratio
- Policy renewal rate
- Average collection period
- Premium per policy
Compliance
- Insurance regulations
- Know-your-customer (KYC) obligation
- GİB e-Invoice / e-Archive
- Kvkk
Glossary
- Insurance policy
- Fixed-term cover contract
- Premium instalment
- Account payment schedule
- Claim file
- Document file with defined stages
- Renewal date
- Recurring reminder rule
- Policy endorsement
- An additional document record that amends the policy
FAQ
Can I track premium instalments?
Yes — premiums are tied to a payment schedule and overdue instalments land on the report.
Can I see what stage a claim file is at?
Yes — the file is tracked through its stages, with the adjuster's report and documents attached.
Can I get renewal reminders?
Yes — the policy end date lands on a worklist as a recurring reminder.
Can I link the claim file to the policy?
Yes, the claim record is opened with the policy number and the amount paid appears in the policy history.
Can I track premium collection in instalments?
Yes, the premium payment schedule is split into instalments and any uncollected instalment lands in the overdue report.
Can I measure production by distribution channel?
Yes, each policy is linked to the channel it came from; production and collections are reported by channel.
