Barber
Barber: appointments and service tracking, customers and CRM, e-Invoice and reporting.
Challenges
- The queue and appointments are not run together, so waiting time is uncontrolled.
- Revenue is not split per chair (staff member), so bonus calculation is contentious.
- A monthly haircut subscription is sold but usage is not tracked.
- Daily cash does not match the records, so an end-of-day gap appears.
Workflows
From queue to chair
- The customer is put in the queue or given an appointment.
- The chair (staff member) and service are selected and the duration is recorded.
- When the service ends the ticket closes and the payment method is marked.
Subscription and end of day
- A monthly subscription is sold and each haircut decrements the entitlement.
- Revenue and bonus are computed per chair.
- The end-of-day cash count is compared with the system total.
Documents
- Queue and appointment record
- Service ticket
- Subscription card
- End-of-day cash report
Reports
- Revenue by chair
- Daily customer count
- Subscription usage
- Cash variance report
Metrics
- Revenue per chair
- Customers per day
- Average service duration
- Subscription renewal rate
Compliance
- Business opening and operating permit
- Hygiene certificate and staff health report
- Fiscal cash register receipt regulation
Glossary
- Chair
- Service unit that corresponds to a staff member
- Order
- Waiting record for a walk-in customer
- Subscription
- Prepaid monthly sale whose entitlement decrements
- End of day
- Comparison of the cash count with the system total
Frequently Asked Questions
Can I manage the queue and appointments together?
Yes — booked and walk-in customers enter the same queue screen and the wait time is visible.
Can I split revenue by chair?
Yes — every ticket is tied to a chair and revenue is reported at staff level.
Can I track the monthly subscription?
Yes — the subscription card holds the remaining entitlement and it decrements at each haircut.
Can I catch the end-of-day cash variance?
Yes — counted cash is compared with recorded collections and the variance is reported.
Can I measure average service duration?
Yes — the ticket's open and close times are recorded, so duration is computed automatically.